FAQ

What type of mattress is best for my sleeping position?

Side sleepers usually need pressure relief, back sleepers need balanced support, and stomach sleepers often need a firmer feel.

How long does shipping and delivery take?

Timing depends on the product and your location. Our team can confirm the best local delivery options before checkout.

Can I return or exchange my mattress?

All sales are final; Sleep City does not issue refunds. Qualifying mattresses delivered within our regular local delivery areas may receive one comfort exchange within 120 nights after a required 30-night break-in period, with a $249 exchange fee. Mattresses must be clean, sanitary, undamaged, and retain all original law tags.

Special orders, adjustable bases, massage chairs, furniture, frames, opened accessories, clearance, outlet, and floor-model merchandise are excluded. Manufacturer defects are handled separately under the applicable warranty. See our Returns & Exchanges policy for full details.

Do your mattresses include a warranty?

Most mattresses include a manufacturer warranty. Warranty length and coverage depend on the brand and model.