Return Policies

Sleep City Return & Comfort Guarantee

At Sleep City, your comfort is our priority.

Because it can take time for your body to adjust to a new mattress, we offer a 120-Night Comfort Guarantee on qualifying mattress purchases made in our local retail markets.

120-Night Comfort Guarantee

If your mattress isn’t the right fit, you have 120 nights from the date of delivery to exchange it for a different mattress.

To qualify for a comfort exchange, the following conditions apply:

30-Night Break-In Period: You must sleep on your mattress for at least 30 nights before requesting an exchange. This adjustment period allows your body time to adapt to your new sleep system.
One-Time Exchange: Each mattress purchase is eligible for one comfort exchange only.
Condition Requirements:

To qualify for an exchange, the mattress must:

  • Be free of stains, dirt, rips, or damage
  • Be free of odors, including smoke
  • Have all original law tags attached

Mattresses that do not meet these requirements will not be accepted for exchange.

Exchange Value & Fees

Value: The replacement mattress must be equal to or greater in value than the original mattress purchased. Any price difference must be paid at the time of exchange.

Fees: Customers are responsible for the transportation costs. Sleep City offers delivery and exchange services with a return processing charge of $249 (may vary by distance).

Items Not Eligible for Exchange

The following items are considered Final Sale:

  • Purchases made at special events, fairs, or expos
  • Clearance, outlet, floor, or display models
  • Furniture and Adjustable bases
  • Massage chairs
  • Opened accessories (pillows, protectors, sheets, etc.)

Sleep Adjustment Tips

Adjusting to a new mattress can take time. Your body may need several weeks to fully adapt to the improved support. It is normal to experience minor discomfort during the first few weeks.

Allow Time to Adjust: Your previous mattress may have developed body impressions over time. A new mattress can feel different while your body adjusts to proper alignment.

Sleep on it Every Night: Consistent use helps the materials break in properly and allows your body to adapt more quickly.

Rotate Your Mattress: If designed to be rotated, doing so every 30 days during the first few months promotes even wear.

Use the Proper Foundation: Ensure your mattress is on a proper foundation or adjustable base. An improper foundation may affect comfort and performance.

Give It the Full Break-In Period: We require a minimum 30-night adjustment period before any comfort exchange can be considered.

Questions?

Please contact your local Sleep City store and a member of our team will be happy to assist you.