Privacy policy

Sleep City Privacy Policy

Effective Date: October 17, 2026

Sleep City ("Sleep City," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://thesleepcity.com, shop online, communicate with us, or use our services.

1. Information We Collect

We may collect the following categories of information:

Personal and Contact Information

  • Name, email address, telephone number, and billing or shipping address.

  • Information submitted through contact forms, customer service requests, or other communications.

Purchase and Transaction Information

  • Products purchased, order history, delivery preferences, returns, exchanges, and transaction details.

  • Payment information processed securely through Shopify and authorized payment providers.

Website and Device Information

  • IP address, browser type, device information, approximate location, referring websites, and website interactions.

  • Products viewed, searches performed, items added to shopping carts, checkout activity, and purchases.

Marketing Preferences

  • Email and SMS subscription preferences.

  • Advertising, cookie, and data-sharing preferences.

2. How We Use Your Information

We use personal information to:

  • Process orders, payments, deliveries, and customer service requests.

  • Provide product information, warranties, and purchase assistance.

  • Send transactional communications and authorized marketing messages.

  • Improve website functionality, product selection, and the shopping experience.

  • Analyze website traffic, customer engagement, and advertising effectiveness.

  • Detect fraud, protect our systems, and comply with legal obligations.

  • Deliver relevant advertising where permitted by applicable law and your privacy choices.

3. Shopify and E-Commerce Services

Our online store is powered by Shopify.

Shopify and authorized service providers help us operate our website, manage transactions, process orders, provide customer services, and support related business activities.

For more information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate our website, remember preferences, analyze website activity, and support advertising.

These technologies may be used for:

  • Essential website functions, including shopping carts and checkout.

  • Website analytics and performance measurement.

  • Remembering customer preferences.

  • Measuring advertising campaigns and conversions.

  • Providing relevant advertising based on website interactions.

Where required by applicable law, we obtain consent before using nonessential tracking technologies.

Customers can manage available cookie preferences through our website's privacy controls.

5. Advertising, Meta Pixel, and Google Analytics

Sleep City may use advertising and analytics services provided by companies including Google and Meta (Facebook and Instagram).

These services help us understand website performance, evaluate advertising campaigns, and reach customers who may be interested in our products.

Meta Pixel and Conversions API

We may use Meta Pixel and Meta Conversions API to measure website interactions, including product views, shopping cart activity, checkout initiation, and purchases.

Depending on applicable law and your privacy choices, certain customer information, device identifiers, and transaction details may be shared with Meta to support advertising measurement, matching, and campaign optimization.

Google Analytics and Advertising

We may use Google Analytics and related Google services to understand website traffic, customer engagement, and purchasing behavior.

Information collected through these services is subject to applicable privacy controls and the respective providers' privacy policies.

6. Sharing of Personal Information

We may disclose personal information to trusted service providers and business partners for legitimate business purposes, including:

  • Website hosting and e-commerce operations.

  • Payment processing and financing services.

  • Shipping, delivery, and order fulfillment.

  • Customer support and communications.

  • Website analytics and advertising.

  • Fraud prevention, security, and legal compliance.

We do not sell customer contact lists for independent third-party marketing.

However, sharing information with advertising partners for personalized or cross-context behavioral advertising may constitute a "sale," "sharing," or "targeted advertising" under certain state privacy laws.

Where applicable, customers may opt out of these activities using our privacy controls.

7. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Request a copy of certain personal information.

  • Opt out of qualifying data sharing, sales, or targeted advertising.

  • Withdraw consent where processing is based on consent.

  • Appeal certain decisions regarding privacy requests.

You can access our privacy opt-out page at:

https://thesleepcity.com/pages/data-sharing-opt-out

We recognize applicable Global Privacy Control (GPC) signals through our configured privacy controls, subject to their supported functionality and applicable law.

We will not unlawfully discriminate against customers for exercising their privacy rights.

To submit a privacy request, contact:

sleepcity.customerservice@gmail.com

We may verify your identity before fulfilling certain requests.

8. Email and SMS Communications

Sleep City may send transactional emails or text messages regarding purchases, deliveries, order updates, and customer service.

We send promotional email or SMS messages in accordance with applicable consent requirements.

Abandoned Cart Communications

If you have provided the necessary consent, we may contact you about items left in your shopping cart.

You may unsubscribe from promotional emails using the unsubscribe link provided in those messages.

You may opt out of promotional SMS messages by replying STOP.

SMS Privacy

Mobile opt-in information and consent collected for SMS messaging will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent are excluded from other information-sharing practices and will not be shared with third parties for their independent marketing purposes.

Information may be provided to service providers as necessary to deliver authorized messages.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders and provide customer service.

  • Maintain appropriate business and transaction records.

  • Meet warranty, accounting, tax, and legal requirements.

  • Resolve disputes and protect against fraud.

  • Carry out other legitimate business purposes consistent with this policy.

Retention periods may vary depending on the type of information and applicable requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Payments are processed through authorized payment providers using applicable security measures.

No internet transmission or electronic storage system can be guaranteed completely secure.

11. Location-Based Services

Certain website features, such as our store locator or delivery availability tools, may use approximate location information based on your IP address or location information you choose to provide.

Precise device location is accessed only when permitted through applicable device or browser permissions.

12. Children's Privacy

Our website is intended for general audiences and is not directed toward children under 16.

We do not knowingly collect personal information from children under 16 in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.

13. International Visitors

Our services are primarily intended for customers in the United States.

If you access our website from another country, your information may be processed in the United States or other locations where our authorized service providers operate.

Where required, appropriate safeguards will be used for international data transfers.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, financing providers, manufacturers, social media platforms, and other services.

Those third parties maintain their own privacy policies and practices.

We encourage customers to review those policies when interacting with external services.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technologies, service providers, or applicable legal requirements.

Updates will be published on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent for material changes.

16. Contact Information

For questions about this Privacy Policy or requests regarding personal information, please contact:

Sleep City

Phone: (682) 651-8101

Email: sleepcity.customerservice@gmail.com

Address: 5625 S. Broadway Ave., Tyler, TX 75703, United States

Website: https://thesleepcity.com