Privacy policy

Effective Date: April 24, 2025

This Privacy Policy applies to thesleepcity.com (the “Site”) and governs your use of our Services, including purchases, browsing, SMS communications, and any other interaction with our website, whether as a customer or visitor. By using or accessing the Site or our Services, you agree to the practices described in this policy.

1. What Personal Data We Collect and Why

Comments
When visitors leave comments, we collect the data in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection. An anonymized string (hash) from your email may be provided to the Gravatar service. Once approved, your profile picture appears publicly. Learn more here: Gravatar Privacy Policy.

Media
If you upload images, avoid embedded location data (EXIF GPS), which can be extracted by visitors.

Contact Forms & Cookies
When using forms or commenting, you may save your name, email, and website in cookies for future convenience (lasting one year). We use session cookies for login validation, saving preferences, and editor session data. Selecting “Remember Me” will keep you logged in for two weeks.

Automatically Collected Usage Data
We may also collect technical data (IP address, browser type, device info, page interactions, etc.) using cookies and similar technologies to analyze and improve our services.

Learn more about Shopify’s cookie policy here:
https://www.shopify.com/legal/cookies

2. SMS Communications & Mobile Data Collection

We collect mobile numbers only when you opt in for SMS messages regarding order updates, abandoned carts, promotions, or reminders.

SMS Abandoned Cart Disclosure
We use cookies and tracking tools to monitor items added to your cart. If you opt-in, we may send you SMS reminders when a cart is abandoned.

SMS Usage & Sharing
Your phone number and opt-in details are used solely for SMS delivery and will not be shared or sold to unaffiliated third parties.

Third-Party Sharing Exception:
“The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

You may opt-out of SMS at any time by replying STOP.

3. Shopify & E-Commerce Information

Our store is hosted by Shopify Inc., which securely processes your:

  • Name

  • Billing & shipping address

  • Email address

  • Phone number

  • Payment info (via Shopify Payments or partners)

  • Order history

  • IP address & device/browser details

For more on Shopify’s practices, read: https://www.shopify.com/legal/privacy

4. How We Use Your Information

We use your personal data to:

  • Process and ship orders

  • Deliver products/services

  • Respond to inquiries or service requests

  • Send emails or SMS (with opt-in)

  • Detect fraud/security risks

  • Improve website performance & customer experience

  • Serve targeted ads (see below)

5. Behavioral Advertising

We may show you personalized ads via platforms like Facebook and Google.

You can opt out of targeted ads via:

Our site recognizes the Global Privacy Control (GPC) signal. If you send a GPC signal from your browser or device, we treat it as a valid opt-out request for targeted advertising.

6. Data Retention

  • Comments and their metadata are retained indefinitely.

  • Account data is stored until you delete it. You may edit or delete personal data anytime (excluding usernames).

  • We retain order data as required for legal, administrative, and fraud prevention reasons.

7. Your Rights Over Your Data

Depending on your location, you may have rights to:

  • Access your personal data

  • Delete your data

  • Correct inaccuracies

  • Transfer your data to another service

  • Restrict processing

  • Withdraw consent at any time

  • Opt-out of marketing messages

  • Appeal any denial of your request

To exercise your rights, contact:
📧 sleepcity.customerservice@gmail.com

We will verify your identity before processing your request. You may also designate an agent to act on your behalf.

We do not discriminate against users who exercise these rights.

8. Sensitive Information & Selling Data

We do not sell or “share” your personal data as defined by the California Consumer Privacy Act (CCPA). We also do not collect or use sensitive data without your explicit consent.

9. Where We Send Your Data

Visitor comments may be screened by third-party spam detection tools, such as Akismet, and tools embedded in Shopify or WordPress.

10. Data Security

We use industry-standard physical, technical, and administrative safeguards to protect your data. No system is perfectly secure, so we recommend avoiding transmitting sensitive data via insecure methods.

11. Location Tracking & Location-Based Services

If you use a location-based feature (like a store locator), we may collect GPS, IP address, or browser geolocation—only with your permission—to improve service relevance.

12. International Users

Your data may be processed outside your country. If we transfer data from Europe or the UK, we rely on mechanisms like Standard Contractual Clauses to ensure protection.

13. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect their data. If you believe a child has provided personal info, contact us to request deletion.

14. Changes to This Policy

We may update this Privacy Policy to reflect legal changes or new technology. Updates will be posted here with a new effective date. Continued use of our site indicates acceptance.

15. Contact Us

If you have any questions or concerns, you may contact us at:

SleepCity
📞 (682) 651-8101
📧 sleepcity.customerservice@gmail.com
📍 4201 Perkins Rd, Baton Rouge, LA 70808, United States