Privacy Policy

SleepCity Privacy Policy

Effective Date: March 10, 2026

SleepCity Mattress Store (“SleepCity”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shop in-store, or interact with us online.

By using our website or purchasing from us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide better products, services, and customer support.

A. Personal Information You Provide

When you:
  • Make a purchase
  • Create an account
  • Subscribe to promotions (such as 25% OFF offers)
  • Contact customer service
  • Apply for financing
  • Participate in promotions or giveaways
We may collect:
  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by our payment providers)
  • Order history
  • Financing application details (if applicable)

B. Automatically Collected Information

When you browse our website, we may automatically collect:
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website
  • Shopping cart activity
This information is collected through:
  • Cookies
  • Log files
  • Analytics tools
  • Tracking pixels

This helps us improve website performance and marketing efforts.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide order confirmations and shipping updates
  • Deliver local delivery services
  • Respond to customer inquiries
  • Improve website functionality and user experience
  • Detect and prevent fraud
  • Send promotional emails and special offers (you may opt out anytime)
  • Process financing applications
  • Improve in-store and online shopping experience

Note: We only use your information for legitimate business purposes.

3. Marketing Communications

If you sign up for promotions or newsletters, we may send:

  • Sale announcements
  • President’s Day Sale promotions
  • Brand promotions (Helix, Purple, Tempur-Pedic, etc.)
  • New product releases
  • Special discount offers

You may unsubscribe at any time by:

  • Clicking the “unsubscribe” link in emails
  • Contacting us at customerservice.sleepcity@gmail.com

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary, including:

  • Payment processors
  • Financing providers (such as Synchrony or similar partners)
  • Shipping and delivery providers
  • Website hosting providers
  • Marketing and analytics services
  • Fraud prevention services

These partners are required to protect your information and use it only for authorized purposes. We may also disclose information if required by law or legal process.

5. Cookies and Tracking Technologies

SleepCity uses cookies to:
  • Keep items in your shopping cart
  • Remember preferences
  • Improve website speed and performance
  • Measure marketing campaign effectiveness

You can adjust your browser settings to refuse cookies, but some features of our website may not function properly.

6. Data Security

We implement industry-standard safeguards including:

  • SSL encryption
  • Secure payment processing
  • Restricted internal access to personal data
  • Secure third-party integrations

While we take strong precautions, no online system can guarantee 100% security.

7. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions
  • Maintain required business records
  • Comply with legal obligations
  • Resolve disputes

You may request deletion of your information where legally permitted.

8. Your Privacy Rights

Depending on your state or country of residence, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Request information about how your data is used

To exercise any of these rights, contact us at:

📧 customerservice.sleepcity@gmail.com

📞 (682) 651-8101

We may need to verify your identity before processing your request.

9. Children’s Privacy

SleepCity does not knowingly collect personal information from children under 16 years of age. If we learn that such information has been collected, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party brands, financing providers, or external websites. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

  • Legal requirements
  • Business changes
  • Website improvements

The updated version will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact us:

SleepCity Mattress Store

📞 (682) 651-8101

📧 customerservice.sleepcity@gmail.com

🌐 Website: thesleepcity.com