Shipping policy

SHIPPING & DELIVERY POLICY

Sleep City Shipping, Delivery & Pickup Policy

Sleep City offers multiple fulfillment options depending on the product purchased, product availability and the customer's location. Orders may be fulfilled through Sleep City local delivery, customer pickup, third-party delivery, or direct shipment from a manufacturer or supplier.

Local Delivery

Sleep City provides local delivery within our regular service areas surrounding participating Sleep City locations and distribution facilities. Delivery availability, service level and any applicable delivery charges are based on the customer's location, merchandise purchased and current delivery schedule.

Free curbside delivery may be available on qualifying purchases within designated delivery areas. Additional charges may apply for locations outside our standard delivery area, upgraded delivery or setup services, or other special delivery requirements.

Available delivery options and any applicable charges will be communicated before the order is finalized.

Curbside Delivery

When curbside delivery is included with a qualifying purchase, merchandise will be delivered to the customer's residence or designated delivery location but does not include inside delivery, assembly, setup, removal of existing merchandise or other services unless specifically stated on the customer's order.

Customers are responsible for arranging assistance to move merchandise into the home following a curbside delivery.

In-Home Delivery & Setup

In-home delivery, assembly or setup may be available for certain products and locations for an additional charge or when specifically included with the purchase.

Customers are responsible for ensuring that hallways, doorways, stairways and other areas are clear and reasonably accessible prior to delivery.

Customer Pickup

Certain merchandise may be available for customer pickup at a Sleep City store, warehouse or other designated pickup location.

Customers will be notified when their merchandise is ready for pickup. Please do not arrive for pickup until Sleep City has confirmed that the merchandise is available.

Customers are responsible for providing a vehicle capable of safely transporting the merchandise and for properly securing merchandise after it has been loaded.

Direct-to-Customer & Manufacturer Shipments

Certain products may be shipped directly to the customer by a manufacturer, supplier or third-party carrier rather than from a Sleep City location.

Shipping methods and estimated transit times vary by product and supplier. Some orders containing multiple products may arrive in separate shipments and on different dates.

Tracking information will be provided when available.

Order Processing & Delivery Times

Product availability and fulfillment times vary. In-stock merchandise may be available for delivery or pickup sooner than merchandise that must be ordered from a manufacturer or supplier.

Any delivery, shipping or availability dates provided by Sleep City are estimates and are not guaranteed.

Orders may be affected by manufacturer lead times, product availability, carrier schedules, weather, holidays, high-demand periods and other circumstances outside Sleep City's reasonable control.

Sleep City will make reasonable efforts to communicate significant delays when we become aware of them.

Delivery Area

Some products and delivery services are available only within Sleep City's regular local delivery areas. Products displayed on our website are not necessarily available for delivery or shipment to every address.

If an order cannot be fulfilled to the customer's location using the delivery or shipping method selected, Sleep City will contact the customer to discuss available options.

Receiving Your Order

Customers should inspect merchandise upon delivery or pickup when reasonably possible.

Any visible damage, missing merchandise or delivery discrepancy should be reported to Sleep City as soon as possible. For merchandise shipped by a manufacturer or third-party carrier, customers should retain the packaging and photographs of any shipping damage when possible to assist with a claim.

Manufacturer defects are handled according to the applicable manufacturer's warranty.

Returns & Comfort Exchanges

Shipping and delivery eligibility does not determine return or exchange eligibility.

All sales are final and Sleep City does not offer refunds. Qualifying mattress purchases delivered within Sleep City's regular local delivery areas may be eligible for Sleep City's 120-Night Comfort Guarantee, subject to the eligibility requirements, exclusions and fees described in our Return & Refund Policy.

Special orders, adjustable bases, massage chairs, furniture, bed frames, opened accessories, clearance merchandise, outlet merchandise and floor models are not eligible for the Comfort Guarantee and are final sale.

Questions About Delivery or Shipping

For questions regarding shipping, delivery, pickup or an existing order, please contact:

Sleep City
BL Sleep Ventures LLC d/b/a Sleep City
Email: orders.sleepcity@gmail.com
Phone: (903) 747-8270